Terms &
conditions

1. About these terms

These terms apply to every order placed with House of Pops® ("House of Pops", "we", "us") through houseofpopsindia.com, WhatsApp, phone or in person, and to every Pop Cart or event booking. By placing an order or making a booking, you agree to these terms. We may update them from time to time; the version on this page when you place your order is the one that applies.

2. Orders

• An order is confirmed only after we have received your full payment and sent you a confirmation on WhatsApp, SMS or email. Until then, it is a request that we may accept or decline.
• We may decline or cancel any order, for example if a flavour is unavailable, the delivery address is outside our service area, payment cannot be verified, or the details provided are incomplete or incorrect. If we cancel a paid order, we refund the full amount.
• Our popsicles are handcrafted in small batches from seasonal fruit. If a flavour runs out, we'll offer you a substitute of equal or higher value or a refund for that item.
• Please check your name, phone number and address carefully. We are not responsible for failed or delayed deliveries caused by incorrect or incomplete details.

3. Dispatch & delivery

• Dispatch times are our target, not a guarantee. Delivery times may vary because of traffic, weather, courier partner availability, public holidays or high demand.
• Online orders are currently delivered within our service areas in Hyderabad only. For Visakhapatnam and Kurnool, please visit our outlets or contact us on WhatsApp. We'll let you know if your address is outside our delivery area.
• Someone must be available to receive the order at the address given. Because our pops are frozen, we can't hold, redeliver or refund orders that could not be delivered because no one was available or the recipient was unreachable.
• Responsibility for the products passes to you once the order is handed over at the delivery address.

4. Prices & payment

• All prices are in Indian Rupees and exclude GST, which is added at checkout at the applicable rate. Delivery charges, if any, are shown before you pay.
• Orders are placed on WhatsApp. We call you to confirm your order, delivery and payment, and orders are processed once payment is received.
• Prices, flavours and offers may change without notice. The price shown at the time you place your order is the price you pay.
• If a pricing or listing error is found, we may cancel the order and refund you in full.

5. Cancellations

• You can cancel an order free of charge by messaging us on WhatsApp at +91 90328 27583 before it is dispatched.
• Once an order has been dispatched, it can't be cancelled, because frozen products can't be resold.

6. Refunds & replacements

• If your order arrives damaged, melted, incorrect or incomplete, tell us on WhatsApp within 2 hours of delivery with your order ID and clear photos. After review, we'll replace the affected items or refund their value, at our discretion.
• We can't offer refunds for change of mind, personal taste preferences, or products that melted or were damaged after delivery because of how they were stored or handled.
• Approved refunds are made to the original UPI account within 5–7 working days.

7. Storage, allergens & natural variation

• Please place your pops in a freezer (−18°C or colder) as soon as they arrive and enjoy them within the period advised on the packaging.
• Our pops are made with real fruit. Creamy pops and specials contain milk, and some specials contain other ingredients such as cookies or coffee. Our kitchen also handles milk, gluten (in cookies) and other ingredients, so we can't guarantee any product is free from traces of allergens. If you have an allergy, please check with us before ordering.
• Because we use real fruit and no artificial colours, the colour, sweetness and texture of a pop can vary slightly by season and batch. Product photos are for illustration.

8. Pop Cart & event bookings

• A Pop Cart booking is confirmed once we receive the advance payment agreed in your quote. The balance is payable on or before the event date as stated in the quote.
• Advances are non-refundable if you cancel within 7 days of the event. Date changes are subject to availability.
• You are responsible for providing a suitable space, power supply and venue permissions where needed. Quoted quantities and flavours are subject to seasonal availability.
• Photos and videos of the Pop Cart at your event may be used on our social media, unless you ask us in writing not to.

9. Our liability

To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for delays or failures caused by events beyond our reasonable control, such as extreme weather, power failures, strikes, government restrictions or courier disruptions.

10. General

• All content on this website, including the House of Pops® name, logo, photographs and the "Just chill" artwork, belongs to House of Pops and may not be used without our written permission.
• We use the details you share only to process and deliver your order, provide support and, if you agree, send you updates. We don't sell your personal information.
• These terms are governed by the laws of India, and the courts of Hyderabad, Telangana have exclusive jurisdiction.
• Questions? Email hello@houseofpopsindia.com or WhatsApp +91 90328 27583.